KHOUSEHoldings LLC

KHouse Terms of Use

Version 1.0 · Effective November 11, 2026

1. Who we are and what these terms cover

KHouse Holdings, LLC ("KHouse", "we", "us") is a North Carolina limited liability company based in Pender County, North Carolina. We run the website khousellc.com and a family of web applications on its subdomains (for example tankheating.khousellc.com), each called an "App" here. Together they are the "Services".

These terms apply to everything we run under khousellc.com. Each App also has a short App Addendum that covers only what is different about that App: what it does, its disclaimers, its data, and any fees.

Not covered. A few sites on khousellc.com subdomains run under their own terms and privacy policy, shown on that site, and are not part of the Services: PropAlert (propalert.khousellc.com), which has its own accounts, and any other subdomain whose pages say so.

Which document wins. These shared terms apply unless an App Addendum says, in a specific clause, that it changes a specific section of them for that App. Where it does, the Addendum wins for that App only. Nothing in an Addendum widens our liability beyond Section 11 unless it says so expressly. If you sign a separate written agreement with us (a proposal, an order form, a statement of work), that agreement wins over both documents for the matters it covers.

By creating an account, accepting these terms on screen, or using the Services, you agree to these terms, the Privacy Policy, and the Addendum of each App you use. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract. If you use the Services for a company or other organisation, you confirm you may bind it, and "you" includes that organisation.

3. One KHouse account, separate App access

  • One account (email and password) signs you in to every App that uses KHouse sign-in. Sign-in is shared across *.khousellc.com by a session cookie.
  • Having an account does not give you access to any App. Each App needs its own approval by us, and we may approve, refuse, limit, suspend or revoke access to any App at our discretion. Revoking access to one App does not by itself affect another.
  • Give accurate registration details and keep them current. Keep your password private; you are responsible for activity under your account. Do not share an account or let others use your access. Tell us at once if you think your account has been misused.
  • Some Apps (for example VIN Report) can be used without an account. These terms still apply to them.

4. Acceptable use

You agree not to:

  • use the Services for anything unlawful, harmful, fraudulent or misleading;
  • try to get around sign-in, approval, access tiers, rate limits or other controls, or reach any part of the Services you were not given;
  • probe, scan, attack, overload or disrupt the Services or the systems behind them;
  • scrape, crawl, bulk-download, mirror or harvest the Services or their data by automated means without our written permission;
  • copy, reverse-engineer, decompile or extract our calculation engines, models, scoring or other code, except where the law gives you a right to do so that cannot be waived;
  • resell, sublicense or republish the Services or their outputs as a product of your own;
  • present an output as a certified, sealed or official result, or as the position of any agency or standards body;
  • upload anything you have no right to share, anything containing malware, or anyone else's secrets, passwords or keys;
  • misrepresent who you are or your affiliation.

An App Addendum may add rules for that App.

5. Your content

"Your Content" means what you put into an App: inputs, files, photos, comments, notes and similar.

  • You keep ownership of Your Content.
  • You give us a non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content only as needed to run, secure and support the App you put it in, including sending it to the service providers named in the Privacy Policy and that App's Addendum. The licence ends when Your Content is deleted, except for copies in routine backups until they roll off and anything we must keep by law.
  • You confirm you have the rights needed to give us that licence, and that Your Content does not break the law or anyone else's rights.
  • We may remove content that we reasonably believe breaks these terms.

6. Our intellectual property

The Services, including their software, calculation methods, engines, data compilations, designs, text, graphics and the KHouse names and marks, belong to KHouse Holdings, LLC or its licensors and are protected by copyright, trade secret and other laws. We give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Services you are approved for, for their intended purpose, under these terms. No other right is granted.

You may use the outputs an App produces for you (reports, worksheets, figures) in your own work. You may not use them to build a competing product or to reconstruct our engines or data.

Third-party material. Public government data stays in the public domain or under its own licence. Manufacturer data, short quotations from codes, standards and literature, and other companies' names and trademarks belong to their owners, are used for reference and identification only, and do not mean they are affiliated with or endorse us. An App may credit them on an attributions page.

Feedback. If you send us ideas or feedback, we may use them without obligation to you.

7. Not professional advice

The Apps are tools. Their outputs are estimates and working aids, not professional advice, certification or a guarantee of any result. They do not replace a licensed professional engineer, financial adviser, tax professional, attorney, physician or other qualified professional, and they do not replace your own checks. You are responsible for checking every input and output and for every decision you make with them. Each App Addendum describes the limits that apply to it.

The Services rely on outside providers (listed in the Privacy Policy and each Addendum) and link to sites we do not control. We are not responsible for their availability, accuracy, content or terms. Where an App passes data from a public or commercial source, that source's own terms may also apply to your use of it.

9. Fees

Most Apps are currently free. Where an App charges, its Addendum or the checkout screen states the price in US dollars, what you get and the refund terms, and payment is handled by our payment processor (see the Privacy Policy). Prices exclude any sales tax we must collect. We will give at least 30 days' notice before we start charging for an App you already use for free.

10. Beta and changes to the Services

Many Apps are in beta. Features may change or stop, results may contain errors, data may be reset, and there is no uptime commitment. We may change, suspend or discontinue any App. Where practical we will give notice before discontinuing an App you use so you can download what you need.

11. Disclaimers and limitation of liability

As is. THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT THE LAW ALLOWS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT ANY OUTPUT IS CORRECT OR MEETS ANY CODE, STANDARD OR REQUIREMENT.

Excluded damages. TO THE FULLEST EXTENT THE LAW ALLOWS, KHOUSE HOLDINGS, LLC AND ITS MEMBER, MANAGERS AND CONTRACTORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, ENVIRONMENTAL RELEASE OR REGULATORY PENALTY ARISING FROM RELIANCE ON AN OUTPUT, EVEN IF ADVISED OF THE POSSIBILITY.

Cap. TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE APP GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) US $100.

What this does not limit. Nothing in this Section limits liability that the law does not allow us to limit, including liability for our own fraud or, where the law so provides, wilful misconduct or gross negligence, and nothing in these terms takes away rights you have as a consumer under a law that cannot be waived (including, for North Carolina residents, Chapter 75 of the North Carolina General Statutes). Some laws do not allow some of these exclusions; where they do not, the exclusions apply to the fullest extent allowed.

12. Indemnity

To the extent the law allows, you will defend, indemnify and hold harmless KHouse Holdings, LLC and its member, managers and contractors from claims, losses and costs (including reasonable attorney fees) brought by a third party and arising from your breach of these terms, Your Content, or your use of an output in a project, design, filing or decision. We will tell you promptly of any such claim and let you control its defence, except that you may not settle it in a way that admits fault on our behalf without our consent.

13. Suspension and termination

You may stop using the Services and delete your account at any time (Privacy Policy, "Deleting your account"). We may suspend or end your account or access to any App at any time, with or without notice, including for breach of these terms or risk to the Services or others. Sections 5 (the licence until deletion), 6, 7, 11, 12, 14 and 15 survive. Files you saved to your own device stay with you; we cannot delete them.

14. Governing law and disputes

Law. These terms and any dispute about the Services are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, and by the Federal Arbitration Act for Section 14.

Step 1: talk to us. Before starting any proceeding, email scott@bluewatervision.net with a description of the dispute and what you want. Both sides will try in good faith to resolve it for at least 30 days.

Step 2: mediation (optional). If that fails, either side may propose mediation with a mutually agreed mediator (or JAMS) in Pender County, North Carolina, or by video. Mediation happens only if both sides agree to it; it is not a condition of Step 3. Each side pays its own costs and the mediator's fees are shared equally.

Step 3: binding arbitration. Any dispute not resolved under Step 1 will be decided by binding arbitration administered by JAMS under its Streamlined Arbitration Rules (or its Comprehensive Rules if the claim requires) and, for claims by individuals for personal or household use, its Consumer Arbitration Minimum Standards, before one arbitrator, seated in Pender County, North Carolina. Hearings may be held by video, and for an individual consumer at a location reasonably convenient to you if the rules require it. The arbitrator may award the relief a court could award on an individual claim. Judgment on the award may be entered in any court with jurisdiction. Fees. If you are an individual using the Services for personal or household purposes, your share of the filing fee is capped at the amount the JAMS consumer rules set, and we pay the rest of the arbitration fees unless the arbitrator finds your claim frivolous.

Exceptions. Either side may (a) bring an individual claim in small claims court in Pender County, North Carolina, if it qualifies, and (b) ask a court for an injunction to protect intellectual property or stop unauthorised access. Nothing in this Section stops you from raising an issue with a federal, state or local agency.

Courts. Only for the matters in "Exceptions", for anything the law does not allow to be arbitrated, and to compel arbitration or confirm or enforce an award, you and we agree to the exclusive jurisdiction of the state courts in Pender County, North Carolina, and the United States District Court for the Eastern District of North Carolina, and waive any objection to that venue.

Individual claims only. Disputes will be resolved only on an individual basis, not as a class, consolidated or representative action, and the arbitrator may not combine claims of more than one person or award relief to anyone but the parties. If this paragraph is found unenforceable for a particular claim, that claim (and only that claim) will be decided in the courts named above, not in arbitration, and the rest of this Section still applies.

Opt-out. You may opt out of Step 3 (arbitration) within 30 days of first accepting these terms by emailing us your name, account email and a statement that you opt out. Opting out does not affect anything else in these terms.

Time limit. To the extent the law allows, any claim must be started within one year after it arose.

Survival of this Section. This Section survives termination and applies to claims that arose before it.

15. General

  • Changes to these terms. We may update these terms. Each update gets a new version number and effective date. For a material change we will tell you in the App, and by email where we have your address, and you will be asked to accept the new version the next time you sign in; until you do, you may not be able to use the App. Apps without accounts show the current version at checkout or on use. A change does not apply to a dispute that both sides already had notice of before the change took effect.
  • Electronic notices. You agree to receive notices and records electronically, by email to your account address or in the App. A notice to you is given when sent.
  • Notices to us. Send legal notices by email to the address in Section 16 with "Legal notice" in the subject line. A notice to us is given when we acknowledge it, or two business days after you send it, whichever is earlier.
  • Copyright and other IP complaints. If you believe content in an App infringes your copyright or other rights, email us (Section 16) with the work you own, where the material is in the App, your contact details and a statement that you believe in good faith the use is not authorised. We will review it and may remove the material and close the accounts of repeat infringers.
  • Assignment. You may not transfer these terms. We may transfer them in a reorganisation, merger or sale of the business or of an App.
  • Entire agreement. These terms, the Privacy Policy, the App Addenda and any separate signed agreement are the whole agreement about the Services and replace any earlier terms shown by an App.
  • Severability and waiver. If a part is unenforceable, the rest stands (subject to the class-waiver rule in Section 14). Not enforcing a right is not a waiver.
  • No third-party beneficiaries. Except for the people we say are protected by Sections 11 and 12, no one else has rights under these terms.
  • Export and sanctions. Do not use the Services where US law prohibits it, and do not use them if you are on a US sanctions list.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Interpretation. Headings are for convenience. "Including" means "including without limitation". These terms are in English; a translation is for convenience only.

16. Contact

KHouse Holdings, LLC · Hampstead, Pender County, North Carolina · scott@bluewatervision.net (email is the only channel for legal notices).